Last Updated: 1st December 2025

At ASG Store, we aim to ensure that our customers receive high-quality products backed by reliable support. This Warranty Policy explains the conditions under which products are eligible for warranty claims.

By purchasing from us, you agree to the terms outlined below.

1. Warranty Coverage

Warranty is applicable only on products that explicitly mention a warranty on their product page and/or packaging.

Warranty covers:

  • Manufacturing defects

  • Functional failures not caused by misuse

  • Internal defects that prevent product operation

Warranty does not cover:

  • Physical damage caused by the customer

  • Damage due to mishandling, falls, or accidents

  • Water or liquid damage (unless a product is rated for it)

  • Normal wear and tear

  • Unauthorized repairs or modifications

  • Damage due to electrical fluctuations or improper installation

2. Warranty Duration

The warranty period varies depending on the product category and is mentioned on the product page or packaging.

Typical warranty periods:

  • Manufacturer Warranty: 1 Year

If no warranty is mentioned, the product will be considered as no warranty.

3. Warranty Claim Requirements

To file a warranty claim, the following must be provided:

  • Order ID or Invoice copy (If purchased from our Dealer)

  • Product photos/videos showing the defect

  • Detailed description of the issue

Warranty claims may be rejected if required proof is not provided.

4. Extended Warranty Policy

Extended Warranty Availability

You can extend your product warranty by an additional 1 year by purchasing the extended warranty through our website.

Eligibility

The extended warranty is applicable for:

  • Products purchased directly from our ASG Store website, or

  • Products purchased from any of our authorized dealers.

Purchase Window

Extended warranty must be purchased within 30 days from the original date of purchase.
Requests made after 30 days will not be eligible.

Coverage

The extended warranty provides continued protection under the same terms and conditions as the standard warranty, starting immediately after the original warranty period ends.

Non-Transferable

The extended warranty is valid only for the original purchaser and cannot be transferred to another person or product.

5. Warranty Claim Process

Step 1: Contact Us

Whatsapp us on: 9820110995 or Email us at store.asg@gmail.com with all required details and evidence.

Step 2: Evaluation

Our support team will assess your claim and may request additional information.

Step 3: Submission / Inspection

You may be asked to:

  • Send the product to us for inspection, or

  • Visit an authorized service centre (if applicable)

Step 4: Approval / Rejection

A claim will be approved only if the defect falls under the warranty terms.
If the issue is not covered under warranty, repair or replacement may be offered at a charge.

6. Shipping for Warranty Claims

  • In most cases, customers must ship the product to us for inspection unless otherwise stated.

  • If the claim is approved, we may reimburse standard shipping charges (case-by-case basis).

  • If rejected, the customer must bear both-way shipping costs.